Setting up your email software

If you plan on sending email to your customers you should read this notice from the FTC:

The CAN-SPAM Act: Requirements for Commercial Emailers
 
And our page:How to send targeted email legally - communicate with customers without breaking laws.

Technical support for client software running on customer machines is available at our incident rate: $35. for the first 15 minutes and $75 per hour thereafter. Client software includes email programs, web browsers, FTP clients, etc. Our recommended software for email is Eudora.

This is the basic information you will need to setup your software for checking and sending mail on an account hosted with CompanyV.
Your Real Name, Username, Password, Mail Server

Find the preferences for setting up your account:

You will need to enter your REAL NAME - that would be your first and last name

You will also need to enter your username you should have been provided your username and password when your account was established.

Usernames do not have spaces in them and should be entered in lowercase.

We recommend that all accounts for a single company adopt a naming convention that is consistent either first name plus first initial of last name or first initial of first name plus last name.

Checking and sending mail:

Your settings for checking mail should be "mail.yourdomain.com"

Your settings for sending mail should be "smtp.yourdomain.com"

Most email programs come with a comprehensive online tutorial. In Eudora, for example, the Help menu offers help on how to create messages, use attachments, transfer messages, and a host of other features. The Eudora website has great help: [Get help with Eudora]      [Outlook Support Center]

Common problems:

We are aware that some email software has problems remembering new account information - try closing the application and restarting your machine - or at least the application and checking to see if it remembered what you just told it.

Authentication:

Different email software has different ways of setting up authentication. Our mail server requires authentication. There are different places within email programs to set this up - make sure that you have checked the box that implies Authentication Required for outgoing mail. You authenticate for incoming mail when you enter your username and password. This does not guarantee you will be able to send mail.

Passwords

Passwords are case sensitive!

We insist on passwords that are not dictionary terms and that are a mix of alpha numeric characters for your security and for the security of all of our customers.

Passwords are important and you should not check that box that says remember my password. We recommend that you learn your password.

We do not allow mass mailings by our customers!

We will disable accounts that appear to be spewing spam. If we do that we will call you.

Why would we do that?
There actually are multiple reasons - a machine could be infected and spewing virus mail - or - a customer could have a machine that is not properly secured and it could be being used as a relay. To protect you we would bring your mail to a dead stop. If you are attempting to send mass emails we will also stop you. This is an email account - for sending and receiving email - not a system for sending mass emails.

We will not send you an email saying your account has been disabled - ever... (please read about this virus)
DO NOT EVER send mass emails from your desktop machine!

We do this because as a service provider we could be black listed if we host a domain that gets listed as a sending spam and all of our customers would suffer. Your service provider (ISP) could be blacklisted or close your account also. Your domain name could be blacklisted.

We are strict because we take your business seriously.

We take internet protocol seriously - that is our business.

We do offer services and consulting for sending mass mail and would gladly facilitate your communication needs.

Some basic information:

What is email?

Email stands for electronic mail. When someone sends a message electronically to another person through the Internet, it is stored in an electronic mailbox where the recipient fetches them. To see if you have any email, you can check your electronic mailbox periodically, although many programs can be configured to alert you automatically when mail is received. After reading your email, you can store it as a text file or delete it, reply to it or forward it to others, print it or create a new message. You an also attach other files to your text email message: examples of attachments include Word or Excel documents, video or voice files, and graphics or photos.

What is a POP server?

POP (Post Office Protocol)is a way of retrieving email from an email server (called a POP server) where your emails are stored before you pick them up. It's like an electronic mailbox or street address so that your computer knows where to get your email from. This is why POP servers are often called your incoming mail server.

POP servers are used for email programs like Eudora, Microsoft Outlook, and Netscape Messenger, which are called POP email programs. Wwe recommend Eudora. To set up your program to check email, you will set it to mail.yourdomain.com.

What is a SMTP server?

As your POP server is your incoming mail server, your SMTP (Simple Mail Transfer Protocal) server is your outgoing mail server This means that when you check your email, your computer contacts a POP server for retrieving your email and contacts another server called a SMTP server that is dedicated to distributing your email.

We offer premium services you may want to inquire about

Webmail and Spam (unwanted email) Filtering Services:
For the serious professional.

We can filter your mail - remove virus and junk and even prevent spammers from ever getting making it to your inbox!

We can set up an account to filter all of your company mail and virus-scan it too!

Click for prices and Rates